Question 1

What makes manual path sequencing superior to automated auto-digitizing?

Accepted Answer

Auto-digitizing software lacks understanding of physical textile pull dynamics. It spits out millions of messy points that cluster, slicing through fabrics and breaking needles. Hand-drafted paths are engineered with continuous loops, precise lock-underlays, and relaxed columns that fly through commercial runs effortlessly.

Question 2

How are flat rates structured for logos, hats, and back emblems?

Accepted Answer

Our pricing structure is completely transparent: Left Chest flat-rate starts at $6; structured Caps start at $6; massive complex Jacket Backs start at $25; and single raster Vector Conversions are flat-rate $6. Setups, file conversions, and proofing simulations are 100% free.

Question 3

What is your turnaround SLA, and do you offer expedited rush options?

Accepted Answer

Our standard turnover is 5-24 hours. If your shop is facing an emergency order deadline, we offer an expedited Rush program guaranteeing final verified stitch deliveries in under 8 hours with zero quality degradation.

Question 4

What is your policy regarding pattern adjustments and sample changes?

Accepted Answer

We provide unlimited, free design modifications for 30 days after job completion to guarantee the file sews perfectly on your machinery. Simply submit your machine error logs or thread pictures to our expert designers.

Question 5

What machine file configurations do you deliver with your orders?

Accepted Answer

We bundle all major commercial, home-style, and graphics extensions in our dispatch packet: Tajima .DST, Melco .EXP, Barudan .CND, Brother .PES, Husqvarna .HUS, Janome .JEF, and scalable master vectors .AI/.EPS/.SVG.

EMBROIDERY DIGITIZING FAQS

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